FAQs

Policies & Disclaimers

All of our recycled vinyl products are handmade from record scraps by our Creative Studio artists. As a result, products may slightly vary in appearance based on the materials that are available to us. This can be (but is not limited to) sizing, color, and shade.

While we hope this is never the case, Returns and Refunds may apply to products that do not pass the following standards:

  • Product arrives irreparably damaged (ex: for roses, your stem is broken)
  • Product arrives incorrectly (ex: wrong item shipped)
  • Product is disfigured (ex: misshapen in a way that goes against our quality standards) 

To request a Return or Refund, please email support and include your name, your order number, and a photo of the product in question. Requests must be received within fourteen (14) days of receiving your product.

FAQs

Can I customize my order with certain records or colors?

As we are a small team and rely on materials provided to us, we cannot accommodate customization requests at this time. Anything you see on our site reflects what is available at that time.

When will my order ship?

Shipping turnaround time is approximately three (3) days. Orders placed after 12:00pm CST on Friday will be shipped out the following Monday (as we do not ship on weekends).

There is a quality problem with my order. How do I resolve it?

While we hope this is never the case, Returns and Refunds may apply to products that do not pass the following standards:

  • Product arrives irreparably damaged (ex: for roses, your stem is broken)
  • Product arrives incorrectly (ex: wrong item shipped)
  • Product is disfigured (ex: misshapen in a way that goes against our quality standards) 

To request a Return or Refund, please email support and include your name, your order number, and a photo of the product in question. 

I represent a brand that would like to make some recycled products. Can you help?

Our Creative Studio artists love bringing their design thinking to commissioned projects. If you have an idea or a need for recycled vinyl goods, please contact us at merch@goldrushvinyl.com

How do I get in touch with a human?

To contact the Creative Studio, please reach out to merch@goldrushvinyl.com. Please note we are a small team, available 9am CST - 4pm CST, Monday thru Friday (excluding holidays), but we will answer your inquiry as soon as possible.